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Queue Simulation

In its broadest sense, queuing theory is the study of contention for the use of a shared, but limited, resource. It is comprised of models and formulas that describe the relationships between service requests, congestion, and delay.

Queuing theory may be extended to cover a wide variety of contention situations, such as how many customers a teller can handle, what would be the minimum, average and maximum time a customer might have to wait to receive the service, etc.

Queue simulation allows an organization to visualize the business scenario before it invests in infrastructure developments.

 

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