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Requirement Analysis

The first step in creating quality customer service is getting the requirement analysis done properly. No project should be started without understanding the requirement first. For normal cases requirement analysis should be done with at least 5 years of projection in mind.

Some of the few questions that need to be answered are:

  • Maximum, average and minimum number of expected customers
  • Maximum ,average and minimum time required to serve the customers
  • Number of counters or tellers required to serve the customers
  • Number of sitting arrangements required for the waiting customers




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